Please provide the Location ID to our support team that you are trying to move the Twilio number(s) from so we can identify the ISV account's Account SID for you.
1. Create a support ticket with Twilio support
With the Subject: Moving numbers request (Click here for Twilio Support in a new window)
2. Copy and paste this email
CC: migration@leadconnectorhq.com and click add ( + ) so we can approve your request.
Hi Twilio Support,
I would like to move the following phone numbers to a new account -
+1 PASTE_TWILIO_NUMBER_HERE
Losing account SID -
please contact support to get the ISV location's Twilio account SID where the number is currently in for you.
Gaining account SID -
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio account SID here.
Time-frame: ASAP
Please process this request at the earliest because it is business-critical for me.
Thanks!
Product: Phone numbers
Business Impact: P2 Degraded - Twilio or your configuration is not functioning properly or intermittently
3. Submit Your Request: Please click on "No" at the bottom
Click on SUBMIT HELP REQUEST
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