What is LC - Phone System?

LC - Phone acts as a Telephony service provider, which has Incredible Deliverability, Error Monitoring, and Better Compliance and is much more affordable when compared to any of the Telephony service providers.

Why was this feature built?
We have developed a Phone ISV product (aka LC - Phone System) to stop the need for users to sign up for Twilio and integrate it into the platform.

In the past, when a user signed up for the platform, they had to sign up for Twilio and integrate it into the platform. Managing this requires relatively advanced knowledge, and not all users are comfortable doing it themselves. Like any other SaaS platform, the ideal solution is to have SMS/Call work out of the box because that's how users expect a matured SaaS platform to work. Historically, configuring Twilio has been a major challenge for new users regarding getting up and running. With LC - Phone, sending & receiving SMS/calls will work right out of the box.

Why switch to LC - Phone System?
Out of the box with one click. Read More.
Increased security with Ramp ups and real-time error monitoring. Read More.
Increase delivery rate with in-app features [Opt-out and SenderID addition, DND based on Error rates] Read More.
Better Cost with real-time billing [Quick realization of money].

Reduces friction to manage different platforms; most of the features are available in-app.

LC - Phone Pricing
Pricing is exactly the same as Twilio, with a 10% discount on select categories. As there are a lot of product categories, you can find the major categories' pricing here.

Instead of paying Twilio, users will be charged using the payment method in the billing tab.

The charges are outlined in the account settings. You will be able to download the transaction logs from the account settings page to analyze further:

You can go to account settings -> billing tab to look at your overall usage.

You can also see detailed transactions by clicking on the See Details > link.

On this screen, you will see usage from all of your locations combined. You can use the export button for internal audits. Learn more about how to analyze your spending on LC Communications.

For each location's usage, once you are in the location Settings, go to Phone numbers > Usage Summary.

How Does This Impact Affiliates?
LC - Phone eliminates one of the two major hurdles to getting up and running with the platform, which means your new affiliates will be much more likely to find success and stick. Next up, LC - Email.

FAQ

How do I migrate my account and additional accounts over to LC - Phone?
Follow the simple steps to move to LC - Phone System.

Will Telephony rebilling work with LC - Phone System?
Absolutely! All users on the Pro Plan will continue to have the ability to re-bill telephony usage while using LC - Phone or a connected third-party telephony system. With the lower cost of LC - Phone System, there's even more margin for your account!

My Clients require regulatory bundle verification; will it be available inside LC - Phone?
We support regulatory bundles; learn more here.

In which countries is the ISV available?
Twilio ISV / LC - Phone system is available for all countries. We support regulatory bundles; learn more here.

What are the costs of ISV vs. Twilio?
LC - Phone system costs should be the same as Twilio. Learn more here.

Do you support SHAKEN/STIR registrations?
Yes, we support SHAKEN/STIR. Register for SHAKEN/STIR to avoid the call being marked as SPAM. After submitting their Business Profile, account and additional account admins can register for SHAKEN/STIR. This is a free-of-cost service.

How to Register your numbers with SHAKEN/STIR

Do you support CNAM registrations?
We do not support CNAM registrations, but we plan to support them by Q4'23.

Is Twilio number validation still available for ISV?
Yes, go to the additional account settings -> Business Info -> General.

Do you support IVR/studio flow if we move to Lead Connector?
We do not support IVR or any custom flows built within Twilio Studio. Please vote for this on the idea list here.

Is the LC Phone system HIPAA compliant?
We have a signed BAA with Twilio for HIPAA compliance. As long as you have our HIPAA compliance package, you should be good to go!

If a client switches from Twilio to LC, will call recordings for additional accounts be lost?
Please note that the prompt before switching states, “Call recordings might get lost,” but rest assured that the recordings will still be archived in your Twilio account. The call recordings will not transfer over. However, the recordings will remain available in the customer’s Twilio account. They can be manually downloaded from Twilio for safekeeping if necessary.