How to Use Messaging Analytics for LC Phone

Modified on Wed, 9 Oct at 2:19 PM

Comprehensive Metrics:
Monitor sent, delivered, undelivered, and error rates

Comprehensive Metrics



Advanced Filtering:
Utilize filters like campaign, workflow, and bulk request along with date filters to drill down into your data.

Advanced Filtering



Detailed Reports:
Access detailed message reports for each status, with the ability to navigate directly to the conversation page for full context.

Detailed Reports



SMS Limit
Set and monitor SMS sending limits for your account. View current limits and track how often these limits are reached.
Navigate to 
Settings > Labs
Select SMS Limit > Enable

SMS Limit



Voicemail & Missed Call Textback Settings
Upload custom voicemail greetings and set up incoming call timeouts to better manage caller experiences.
Navigate to 
Settings > Labs
Select Voicemail & Missed Call Textback > Enable

Voicemail & Missed Call Textback Settings


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