Activating Automatic Call Transcriptions

The Call Transcriptions feature offers a convenient way to keep accurate records of phone conversations, which is particularly useful for documentation and ensuring compliance. Once this feature is enabled, transcriptions will be automatically generated for every recorded inbound and outbound call, reducing the need for manual logging. The transcriptions are readily available on the conversation page, making it easier to review call details.

Advantages of Using Call Transcriptions

1. Streamlined Record-Keeping: Automatically generated transcriptions provide an effortless way to maintain detailed logs of all phone interactions, improving both record-keeping and compliance.

2. Quick and Easy Access: Instead of replaying entire recordings, transcriptions allow for rapid content review, making call details more accessible and saving time.

Steps to Activate Call Transcriptions

Here are the steps to turn on the call transcription feature:

1. Open Settings and select the Phone Numbers option.

2. Go to Advanced Settings and choose the Voice Calls tab.

3. Toggle on the Call Transcription setting.

How to View Transcriptions

After enabling the transcription feature, you can retrieve transcripts for both inbound and outbound calls by accessing the contact's record via the Conversations or Contacts tab.

? Please note: Transcriptions are only available for phone numbers that have call recording activated and are not compatible with IVR-recorded calls.

Frequently Asked Questions

Q: What are call transcriptions, and how are they generated?
A: Call transcriptions are text versions of recorded calls, automatically produced for every inbound and outbound call that is recorded. They simplify the process of documenting and reviewing conversations.

Q: How do I turn on call transcriptions?
A: To activate call transcriptions, navigate to Settings, go to Phone Numbers, select Advanced Settings, and enable the Call Transcription option under Voice Calls.

Q: Where can I view my call transcriptions?
A: Once enabled, transcriptions will be added directly to the conversation page, making it easy to review call details at any time.

Q: How do transcriptions benefit my business?
A: Using transcriptions helps ensure accurate documentation, improves compliance, and allows for faster call reviews without needing to listen to entire recordings.

Troubleshooting Guide

Problem: Transcriptions are missing from the conversation page.
Solution: Verify that the call transcription feature is activated under the Voice Calls section in Advanced Settings.

Problem: The transcriptions are inaccurate or incomplete.
Solution: Review the quality of the call recordings. Background disturbances or low audio quality can impact the transcription accuracy.