Tracking Abandoned Checkouts for Better Sales Management

The Orders section gives businesses a straightforward way to monitor abandoned checkouts, helping them stay on top of unfinished transactions and recover potential revenue. This feature also offers critical insights into customer shopping behavior.

How to Access Abandoned Checkouts

To find and review abandoned checkouts, follow these steps:

1. Open the Payments Section: Click on the Payments tab.

2. Select Abandoned Cart: Under the Orders dropdown menu, choose Abandoned Cart. Here, you will find detailed information, including customer contact details and the items left in their cart.

Breakdown of Abandoned Checkout Information

• Customer Identification: This section shows the name of the customer who didn’t complete the purchase. If the name isn’t available, their email address will be listed instead.

• Date of Abandonment: Displays the specific date when the customer left the checkout process.

• Number of Items: Indicates the total quantity of products the customer had in their cart when they abandoned the checkout.

• Total Cart Value: Displays the overall cost of the items left behind in the abandoned cart.

• Status of Email Notification: This shows whether the customer has been sent an automated email reminding them about their abandoned cart.

• Checkout Recovery Status: If the customer later completes the purchase, the system will mark the transaction as Recovered.

Maximizing Sales with Abandoned Checkout Monitoring

Regularly reviewing abandoned checkouts enables businesses to take proactive steps to recover lost sales and enhance overall store performance by re-engaging potential customers.

Frequently Asked Questions

• What does "abandoned checkout" mean?
  An abandoned checkout refers to a situation where a customer adds items to their cart but does not finish the transaction. These incomplete checkouts are tracked to help businesses reclaim missed sales opportunities.
• How do I enable automatic emails for abandoned carts?
  To set up automatic emails, go to Settings -> Notifications, and configure the options to send reminders to customers about their abandoned carts.

Solving Common Abandoned Checkout Issues

• No Abandoned Checkouts Appearing: Double-check that your store settings allow for capturing abandoned checkout data. Ensure that this feature is activated, and review recent customer activity to confirm.

• Email Notification Issues: If the status of email notifications isn’t updating, verify that the notification settings are correct and that your email system is sending automatic reminders.

• Incorrect Recovery Status: If a recovered checkout isn't showing up accurately, make sure the recovery process is completed fully and that the system is updated with the correct information.