DND Contact Update

The DND Contact Update trigger is activated whenever there is a change in the DND (Do Not Disturb) status of a contact. DND is a feature that allows customers to opt out of receiving certain communications. This feature can be customized for various channels, including email, phone, SMS, Google My Business (GMB), and Facebook messages, depending on the preferences of the contact.

To effectively utilize this trigger, it is essential to create both a workflow trigger and a corresponding action before you can PUBLISH any workflows. Without completing both steps, the workflow can only be saved but not published.

Adding Workflow Filters

DND Flag Status: You can configure a workflow to activate when the DND status is either turned on or off for a contact. To do this, click on the "+ Add Filters" button and choose "DND flag is." This allows you to set up your workflow to respond to any of the following conditions:

• DND turned off for all channels

• DND turned off for specific channels

• DND enabled for all channels

• DND enabled for specific channels

DND Channel Selection: When configuring a trigger for DND status changes specific to certain channels, you need to add the "DND Channel Is" filter. This allows you to select the exact communication channel (e.g., email, SMS) from a dropdown menu.