The GMB Messaging feature within your workflow allows you to communicate with your contacts directly through Google My Business. For the message to be successfully delivered, the contact must have interacted with a GMB page linked to your CRM within the last 24 hours prior to the event.
Sending a Message
To initiate messaging, click the "+" icon and select "GMB Message." If you have any pre-designed templates, you can choose one by selecting the Templates field and picking the relevant option from those available in your CRM. Alternatively, you may compose your message directly in the Message field. You can also personalize your message by using specific custom values, such as the contact's name, by clicking on the Custom Values option.
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