In this section, you can view a collection of reviews from Google and Facebook about your business. To access these reviews, you'll need to link your Google and Facebook accounts with the platform. Once connected, all customer feedback will be displayed in one centralized location, making it easier to monitor and manage your online reputation.
Note: Your ability to access certain features may depend on your user permissions.
Sending Review Requests
Review requests can be sent automatically through workflows, campaigns, or triggers. Alternatively, you can send them manually to individual contacts by clicking the Send Review Request button.
How to Manually Send a Review Request
When you click on the Send Review Request button, you’ll be prompted to enter the contact’s information, including their name and either a valid email address or phone number.
No Reviews Collected Yet?
If you encounter a No Reviews Yet message, it indicates that your business has not yet collected reviews from Google or Facebook. Before sending out review requests, you can customize the appearance and messaging of your requests in the Reputation Management section of your CRM settings. If you don’t see this message, you can proceed with your guided tour without any issues.
Searching for Specific Reviews
If your business has accumulated many reviews or if you’re looking for feedback from a particular customer, use the search bar feature. Simply enter the customer’s name to quickly find their review, allowing you to efficiently manage and respond to specific feedback.
Review Display: The Review Card
Customer reviews are presented in a visually appealing card format that includes key details such as the reviewer’s name, their star rating, the date of submission, and any comments they provided. This layout makes it easy to browse and read through customer feedback.
Reviewer Information
The reviewer’s name and star rating are prominently displayed in the top left corner of each review card.
Date of Submission
You’ll find the date the review was submitted in the top right corner of the review card.
Deleting a Review
Next to the submission date, you have the option to delete a review from your CRM system. Deleting a review here will only remove it from your CRM and will not affect the original review on platforms like Google or Facebook.
Reading the Full Review
To view the entire review provided by the customer, simply check the main content area of the review card, where the complete feedback is displayed.
Responding to Reviews
It’s important to respond to both positive and negative reviews. To engage with a review, type your response in the designated area and click the Respond button. This not only shows your commitment to customer satisfaction but also enhances your company’s reputation.
Filtering Reviews
You can filter your list of reviews by selecting from various options in the drop-down menu. For instance, you can filter by star rating, review source, or date range, depending on what you’re looking to analyze or address.
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