Building a strong online reputation and fostering customer trust has never been easier with the introduction of Reviews AI. This feature offers two distinct modes—Suggestive and Auto-Pilot—each designed to streamline the process of responding to customer reviews.
Key Points:
Activation: If you do not see the Reviews AI feature mentioned throughout this guide, you can reach out to support and request the feature to be enabled.
Cost: Reviews AI operates on a pay-per-response basis.
Getting Started with Reviews AI
To begin using Reviews AI, log in to your account and navigate to the Reputation tab. You will find the Reviews AI feature within the Reviews Section.
Suggestive Mode: Tailored Review Responses
Suggestive Mode is designed to assist you in crafting personalized responses to customer reviews. It offers AI-generated suggestions based on the content of the review, making it easier to create genuine and engaging replies. In this mode, you can generate unique responses by clicking the AI Reply button.
Auto-Pilot Mode: Efficient Review Management
Auto-Pilot Mode is ideal for businesses looking to automate their review response process while maintaining a professional touch. This mode allows you to:
Customize automated responses based on the star rating of the review.
Set delays before sending out responses to simulate a more thoughtful reply.
Add personalized elements, such as thank-you notes or business names, in the response footers.
Tailor responses for specific review platforms like Facebook or Google.
Pricing Overview
Our flexible pricing structure ensures that Reviews AI is both accessible and affordable:
Suggestive Mode: Enjoy three free responses; subsequent responses are calculated on a per-response basis.
Auto-Pilot Mode: All responses generated by this mode are calculated on a per-response basis.
Billing: Easily manage billing and payments through your account settings.
Best Practices for Using Reviews AI
Customization: Tailor suggested responses to reflect your brand’s tone and personality.
Regular Updates: Review and update Auto-Pilot responses regularly to ensure they stay aligned with your brand values.
Engagement: Remember that deeper customer engagement goes beyond automated responses.
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