Loops occur when two Triggers either feed into each other or one Trigger feeds back into itself, creating an infinite loop of actions. Loops are detrimental to platform performance because they commandeer server resources, causing a slowdown for all users. To prevent this, the system now looks for potential loops and locks the Triggers that may cause them.
Workflows, Triggers, and Campaigns will be Loop Locked when they reach 50 Starts/Executions for the same Contact in less than 30 minutes.
Example: A Trigger fires 50 times for the same Contact in less than 30 minutes, or a Contact gets added to a Workflow/Campaign 50 times in less than 30 minutes.
If you receive a Loop error, please contact Support so we can review the Trigger with you, resolve the cause of the loop, and unlock the Trigger.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article