Workflow Loop Prevention

Overview of Workflow Loop Prevention

In certain workflow scenarios, there's a potential risk of creating unintentional loops, where processes repeatedly trigger each other in a never-ending cycle. Such loops can severely degrade the performance of Gold Star Pro and cause significant operational issues. Fortunately, we have developed a feature designed to prevent these situations.

Our system includes a safeguard called "Loop Prevention" within workflows, which is specifically crafted to detect and stop these unwanted loops before they can cause any damage.

How Loop Prevention Works

If a Campaign, Trigger, or Workflow attempts to initiate or perform actions for the same contact 50 times within a 30-minute window, the system will automatically activate the "Loop Prevention" feature. Here’s how it works:

Imagine a scenario where the same contact is being repeatedly added to a Campaign or Workflow, reaching a total of 50 instances within 29 minutes. At this point, the Loop Prevention mechanism is triggered, and an error notification will appear at the top of your screen to alert you to the issue.

If you encounter this notification, there’s no need for concern. Simply reach out to our Support team. We will thoroughly review your Campaign, Trigger, or Workflow to identify and resolve the loop, ensuring that your workflow can proceed without further interruptions.

While loops can present challenges, our Loop Prevention feature ensures that you're well-protected. For more insights on related topics, we recommend checking out our article on "Handling Race Conditions in Workflows."