IVR Workflow Actions

Modified on Sun, 20 Oct at 12:14 PM

Overview
The Say/Play action allows you to provide instructions or information to callers via either text-to-speech or pre-recorded audio. This action is part of an IVR (Interactive Voice Response) system, which helps guide callers through options or deliver important messages.

Action Name
Say/Play

Action Description
This action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller. It can be used for greetings, instructions, or any other information to be conveyed in a phone call.

Action Details

IVR Action Details

How to Configure
Say or Play Message: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio).

Say a message: Input the text you want to convert to speech.
Play a message: Upload an audio file to be played to the caller.
Text to Say: If you selected "Say a message," type the text that the system will read aloud.

Language: Select the language in which the message should be spoken. Only English is supported for this.

Message Voice: Choose whether the voice will be male or female.

Number of Loops: Set the number of times you want the message to be played. Default is 1.

Field Name	Description	Mandatory
Say or Play Message	Choose between text-to-speech or playing a pre-recorded audio message	Yes
Text to Say	The text that will be converted to speech (if text-to-speech is selected)	No (only for text-to-speech option)
Language	The language in which the text will be spoken	Yes
Message Voice	Select the type of voice (e.g., male or female) for the text-to-speech	Yes
Number of Loops	Number of times the message should be repeated	No

Example
If you're setting up a welcome message for a customer service IVR, you might configure it like this:

Action Name: Welcome Message to the Caller
Say or Play Message: Say a message
Text to Say: "Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support."
Language: English (US)
Message Voice: Woman
Number of Loops: 1

Additional Notes
For pre-recorded audio, ensure the file is in a compatible format (e.g., MP3).
Adjust the number of loops depending on the type of message and its importance.