Internal Tools Workflow Actions

Modified on Thu, 17 Oct at 3:42 PM

Overview
The "Wait" action in your automation workflow is designed to hold a contact for a specific amount of time, until a certain condition is met, or until the contact responds. This allows for a more controlled and timely interaction with your contacts.

Action Name
Wait - Time Delay

Action Description
The "Wait" action holds a contact for a specific time duration, until a specified condition exists, or until the contact replies. This action is essential for creating delays in your workflow to ensure actions occur at the most appropriate times.

Action Details
The details for configuring the "Wait" action are as follows:

Action Details

Value Name	Description	Mandatory
Action Name	The name you assign to this action for easy identification in your workflow.	Yes
Wait For	The type of wait you want to implement: Time Delay, Condition, or Contact Reply.	Yes
Wait	The duration to wait, specified in minutes, hours, or days.	Yes
Advanced Wait Options	Allows you to set more granular conditions for the wait period.	No
Resume On	The specific days on which the wait period can resume (e.g., Mon, Tue, etc.).	No
Resume Between Hours	The time window within the day when the wait period can resume.	No
Additional Filter	Additional criteria that must be met before resuming the action.	No

Welcoming a New Customer

When a new customer signs up on your company's registration page, it's an excellent opportunity to make a positive first impression. More customers mean more business, right?

Why not send them a warm welcome email to make them feel valued and happy about their decision?

This automation workflow ensures that a welcome email is sent to every new customer who signs up for your business. Here’s how it works:

Trigger: The automation initiates when a new contact is created.
Wait: Add a wait period to delay the email, allowing it to be sent a day after the sign-up instead of immediately.
Send Email: Send the customer a personalized welcome email, making them feel special and appreciated.