How to request a number that's not available?

Modified on Fri, 11 Oct at 4:32 AM

Step 1: Request a Twilio number that is not available


Here's a list of countries supported with Twilio: https://support.twilio.com/hc/en-us/articles/223183068-Twilio-international-phone-number-availability-and-their-capabilities



Step 2: If the country you want is on the list but not on the software, you can buy the number through the Twilio console for the location.


If you are on LC phone, please reach out to support. If the number is not available in the Twilio console, you can submit the Private Offering Form or request a ticket with Twilio support.



Private offerings Example:


Here's a case where we can request a number for Norway:

Twilio currently does not have these numbers in stock; they can place a number order with the Inventory Team:

  • Norway Mobile SMS ($12 Monthly) - Expected Delivery 1-2 Weeks
  • Norway Toll-Free Voice ($25 Monthly) - Expected Delivery 2-4 Weeks
  • Norway Local Voice ($3 Monthly) - Expected Delivery 2-3 Weeks


We will need to provide the following information:


  • The SID of the Account to be associated with the number
  • The SID of the Bundle to be associated with the number
  • The SID of the address to be associated with the number
  • Required prefix for the number (if you have a specific prefix you’d like)
  • Quantity of phone numbers (and type) to purchase


Twilio support generally reviews the submission within 3 business days. Once your documents have passed review, let them know so they can place an order for you for the phone number.

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