A2P 10DLC Brand Approval Best Practices

How Brand Approval Works
The approval process starts with a primary vetting of your brand completed by The Campaign Registry. As part of the approval process, LC Phone will automatically submit your brand for Secondary Vetting, an additional review process that can lead to increased throughput and messaging limits. Once that vetting is completed, you will receive a Trust Score that determines your long code messaging throughput to US networks and daily message limits to T-Mobile as described in Message throughput MPS and Trust Scores for A2P 10DLC in the US. For a full walkthrough of the Brand registration process, please see our A2P 10DLC Onboarding Guide.

How To Maximize Your Trust Score
To ensure your brand is approved and you receive the most accurate Trust Score, you want to submit your business data properly. Below are some best practices to follow along with some frequently asked questions regarding Brand registration.

• Use a valid EIN for US-based companies – not a DUNS number
  The provided EIN and Legal Company Name must match business registration sources for private and public for-profit companies. Please ensure:

  • For Standard A2P 10DLC brand registration, customers with a US presence must use an EIN.

  • A DUNS number is unacceptable for US companies creating Standard A2P Brand registrations. A DUNS number should only be used in Business Profile creation if you do not want to use US A2P messaging and only want to use Stir/Shaken for Voice.

  • For Non-Profit and Political Organizations, the EIN has to match the Legal Company Name available in the Tax-Exempt Organizations or Registered Political Organizations list. Learn more in Nonprofit and Government Guide to A2P 10DLC Text Messaging.

• Enter your Legal Company Name exactly as registered with the IRS
  If you’re registering a US entity, please enter the exact Legal Company Name as registered with the IRS, which can be found on the CP 575 EIN Confirmation Letter. An exact match between the Legal Company Name and the EIN as displayed on CP 575 is required for the brand to be successfully registered. Please do not use the Legal Company Name found on the W2 or W9 forms as they may be different from what you have on the CP 575 notice.

If you do not have access to your company's CP 575 notice then contact your company's accountant or financing office and ask for it. If the CP 575 notice has been misplaced, you may request a 147c letter from the IRS and use the information there for registration.

• How to find your EIN (for US companies)

  • Review your CP 575 / 147c forms for your EIN.

  • Contact your company's accountant or financing office and ask for the EIN.

• Use a Valid Tax ID for companies based outside of the U.S.
  The provided EIN and Legal Company Name has to match registration sources for private and public profit companies. Please ensure:

  • ALL customers creating a Business Profile must provide a valid Tax ID.

  • A Tax ID from their country is required for Standard A2P 10DLC brand registration or customers with an International presence.

  • For Businesses outside US/Canada, there may be a requirement for additional vetting to verify their brand successfully.

  • In such cases, they will no longer be able to register as Low volume standards.

Guidance for companies in Canada
On July 27th, for companies in Canada, we switched to ONLY accepting the Business Number (BN) rather than the Corporation/Incorporation/Registry ID numbers for Canadian Brand Registration.

We will only accept the first 9 numeric digits of the BN (BN-9). Here is an example of the format of a BN where the bolded part is the part we will collect in the Canadian Brand.

Tax/Corporation ID field: 123456789RT0001

As always, please ensure that your legal company name and address is consistent with your business registration and is properly spelled.

Guidance for companies in the rest of the world
European companies should use the VIES VAT number validation lookup to look up their brand information before submission. Companies in Australia should use their Australian Business Number (ABN) and use the official ABN Lookup tool to look up the information. Companies in New Zealand should use New Zealand Business Number (NZBN) and use the official NZBN lookup tool to look up the information. Companies in Hong Kong should use your Companies Registry (CN) number. You can use the official CN lookup tool to find it. For other countries, please enter the numeric portion of your VAT ID number. If you don't have a VAT ID, please provide your country's primary corporation registration number or tax ID number.

Common customer errors for EIN/Tax ID

• It is using an incorrect business name, such as the name of the messaging provider, DBA, or the trade name of the company instead of the official legally registered name. The Legal Name must not be abbreviated and must appear exactly as it is filed with the IRS (US) or the equivalent tax authority in other countries.

• It is entering a number in the EIN or Tax ID field that is invalid for the EIN or home country company ID number.

• We provide a DUNS number instead of an EIN for a US-based company.

• You are using SSN to register your brand. If you used your SSN to file your taxes, you are a sole proprietor and should await further guidance from LC Phone on registering your brand.

Further recommendations:

• For US businesses, to ensure you’re providing accurate information, enter your business's EIN into the HIPAA Space lookup website. If your business appears in the results, please fill in your name according to the business listing information.

• If you are an ISV-type customer and need to validate and enter information for multiple brands in the US, you could use the subscription-based EIN verification service provided by TINCheck.

• For validating a brand’s status as a nonprofit, you can use Results for Tax Exempt Organization Search from the US IRS.

• Newly issued EINs or equivalent tax IDs won’t propagate across the relevant databases validation systems for a few weeks. So, if your brand registration failed due to tax ID mismatch and you recently registered your business for a tax ID, please share documentation with support to help your brand get verified manually by the third-party vendors. Any such documentation must be from the federal level, not the state level.

Check Your Business Address
For all entity types, a mismatch in one of the following might produce a lower Trust Score:

• Address/Street line

• City

• State

• Postal Code/Zip Code

• Country

Please note
Submitting the address of a local branch or any address different from the official registered company address might produce a mismatch with a negative impact on the Trust Score.

Supported Stock Exchanges
For Public Profit companies, the stock ticker symbol and the designated stock exchange must match available sources. Available Stock Ticker values are as follows:

• NONE

• NASDAQ

• NYSE

• AMEX

• AMX

• ASX

• B3

• BME

• BSE

• FRA

• ICEX

• JPX

• JSE

• KRX

• LON

• NSE

• OMX

• SEHK

• SGX

• SSE

• STO

• SWX

• SZSE

• TSX

• TWSE

• VSE

• OTHER

Other Factors
The following factors will impact the Trust Score but cannot be influenced by data submitted:

• Company size: For all companies, points are earned for the detected size of the company based on independent sources of employee count and revenue.

• Years in operation: All companies earn points for their years in operation and domain age.

Frequently Asked Questions

If you are getting this error "Maximum 3 tries exhausted, please reach out to support team for next steps," please provide the location ID:

Please send us the CP 575 form for your account. Once that's done, we will send that form along with the Account SID / Brand SID for Brand approval; they would be able to take care of it.

NOTE: If you're registering a US entity, please enter the exact legal business name as registered with the EIN, which can be found on the CP 575 EIN Confirmation Letter. An exact match between the legal business name and the EIN as displayed on CP 575 is required for the brand to be successfully registered. Please do not use the legal business name found on the W2 or W9 forms as they may be different from what you have on the CP 575 notice. If you've misplaced your CP 575 notice, you may request a 147c letter from the IRS and use the information there for registration.

Please note that your full legal business name may span multiple lines on your CP 575 / 147c letter. If that is the case, you must input all the lines above the address line (which constitutes your full legal business name) instead of just using the first line.

E.g. Enter COMINSPECT INC COMINSPECT % MARK COHEN as the business legal name

**Is an EIN mandatory and what do businesses outside the US use for Standard