Setting up webhooks to receive incoming calls, messages, and status updates for calls (for Twilio users)

If you use Twilio and not the platform phone directly, you need to set up webhooks to be able to receive incoming calls, messages, and call status updates. In this article, we will help you learn how to do that in your Twilio console.

Why should we set up webhooks?

For you to receive calls, messages, or status updates on your account, Twilio needs to communicate with our system: send the incoming call, message, or status update to us. Webhooks allow us to do that.

Please follow the below steps to set up webhooks on Twilio (for incoming calls, incoming messages, and call status updates):

Step 1: Login to your Twilio account and click on the URL to view phone numbers:

Step 2: Click on a phone number to edit the configuration

Step 3: Set the Routing region to ‘US1’ if not done already.

Step 4: Under 'Voice Configuration' set it to:

• Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service

• A call comes in: Webhook

• Use the following URL:
  https://services.leadconnectorhq.com/phone-system/voice-call/inbound

• HTTP: HTTP POST

• Primary handler fails: No changes needed

• Call status changes > URL:
  https://services.leadconnectorhq.com/appengine/twilio/incoming_call_status

• HTTP: HTTP POST

• Caller Name Lookup: Your choice, we recommend keeping this 'Enabled' to use lookup

• Click on the save configuration button

Step 5: Under 'Messaging Service' set it to Routing region to ‘US1’ if not done already.

Step 6: Messaging service: No input/change needed

• Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service

• A message comes in: Webhook

• Use the following URL:
  https://services.leadconnectorhq.com/appengine/twilio/incoming_message

• HTTP: HTTP POST

• Primary handler fails: No input/change needed

• Click on the save configuration button

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