Boosting Customer Engagement and Brand Image Through Toll-Free Number Integration

A toll-free number allows customers to contact your business without incurring any call charges, as the costs are absorbed by your company. This option is essential for businesses that aim to offer a seamless, no-cost communication channel for their customers, enhancing client relationships.

Key Advantages of Using Toll-Free Numbers:

• Costs Covered for Incoming Calls: Your business will be billed for every incoming call, ensuring that customers can reach out without any charges on their end.

• Improved Customer Satisfaction: By providing a toll-free number, you simplify the process for clients to get in touch with you, improving their overall experience.

• Elevated Professionalism: A toll-free number helps in projecting a more credible and established business image.

Steps to Acquire a Toll-Free Number in Your CRM System

The CRM platform simplifies the process of obtaining and registering toll-free numbers, making it efficient and user-friendly. Follow these steps to get started:

• Access the Phone Numbers Section: From your CRM dashboard, go to the Settings tab and click on "Phone Numbers."

• Select Manage Numbers: Click on the "Manage Numbers" section and choose the toll-free number you wish to register.

• View Toll-Free Details: Click on the three dots next to the toll-free number, select "View Number Info," and follow the on-screen prompts to complete the process.

Verification and Approval Process

Once you've completed the registration, your toll-free number will be reviewed to ensure compliance and optimize your messaging capabilities. Here are some important details:

• Verification Levels: Toll-free numbers may be in a restricted, pending verification, or fully approved status, with each level having different daily message limits.

• Advantages of Approval: Once approved, your toll-free number gains full access to A2P messaging services and significantly reduces the likelihood of message filtering by carriers.

Common Issues and Solutions:

• What if my number is under extended review? Ensure all provided information is accurate and complete. If delays persist, reach out to support for further assistance.

• Can I register more than one toll-free number? Yes, businesses are allowed to register multiple toll-free numbers, depending on their requirements and adherence to CRM guidelines.