Resolving Issues with Pop-Up Settings

Typical Problems with Pop-Up Functionality

A frequent problem users face with pop-ups is that they sometimes fail to display as expected. This can be frustrating, particularly when it affects marketing efforts. Often, the root of the issue lies in the pop-up configurations, especially when the "Disable Pop-Up" feature is activated.

Step-by-Step Troubleshooting Instructions

1. Pinpoint the Issue: If your pop-up isn’t showing up as intended, start by diagnosing the problem. Preview the page where the pop-up is supposed to appear, then attempt to activate it.

2. Examine Pop-Up Configurations: Go to the pop-up settings in your CRM. Look out for warning indicators like a red exclamation mark next to the pop-up’s name, which signals a possible issue with its configuration.

3. Modify the Disable Pop-Up Feature: In the settings, find the "Disable Pop-Up" option. If it's turned on, the pop-up will be blocked from appearing. Switch this option OFF to allow the pop-up to function.

4Save and Verify: Once the adjustments are made, save the changes and return to the page preview. Refresh the page and test the pop-up again. It should now behave as expected.

Additional Troubleshooting Suggestions

• Always Save Your Updates: Ensure that all changes made within the CRM settings are saved before testing. Unsaved changes won’t be reflected during testing.

• Clear Browser Cache: If your changes don’t appear to be working, try clearing your browser cache and refresh the page.

• Review Trigger Configurations: If the issue persists, check the trigger settings to ensure that the pop-up is correctly associated with the action meant to activate it (e.g., a button click).

Common Questions

• Can I associate a pop-up with multiple actions? Yes, you can configure pop-ups to appear based on different triggers, such as clicking various buttons or links.

• Why is my pop-up showing up automatically instead of on a click? This might be caused by the trigger settings. Ensure that the pop-up is set to display upon a click action rather than when the page loads.

• Is it possible to customize the pop-up's appearance? Definitely. The CRM offers several options for customizing your pop-ups, including layout, color schemes, and content personalization.