Enhanced Call Data Filters

Enhanced Call Data Filters offer the capability to meticulously tailor your call data analysis using various criteria, including the source type, qualification status, first-time caller identification, top pro campaign involvement, call direction, call status, device type, call length, keywords, campaign details, landing page, and referrer. These powerful filters enable a deeper exploration of your call metrics, uncovering crucial insights and trends that can guide your strategic decisions and enhance both your marketing and customer service initiatives.

Call Statistics

Source and Campaign
Determining the origin of your calls allows for more precise data filtering. By identifying where your calls are coming from, you can gain a clearer understanding of which marketing channels or platforms are most effective in driving call traffic, thereby refining your data analysis.

Qualified
With the Qualification toggle, you can sort callers based on their qualification status. This feature makes it easier to separate qualified callers from unqualified ones, allowing for a more targeted evaluation of your call data.

First-Time Caller
The First-Time Caller toggle allows you to isolate and focus on individuals making their first call to your business. This feature is particularly valuable for pinpointing new leads and understanding their initial engagement.

Call Status
Call status filtering lets you categorize your calls by their outcome, such as completed, ringing, missed, failed, or busy. This feature provides a comprehensive view of your call activities and their effectiveness.

Device Type
Filtering calls by device type, such as mobile, desktop, or tablet, helps you understand user preferences and behavior. This insight can be leveraged to tailor your marketing and customer support strategies to better meet the needs of users across different devices.

Call Duration
To view calls of a specific length, you can input the desired duration in seconds. For instance, entering 90 seconds will display all calls lasting 1 minute and 30 seconds or longer, helping you analyze longer or more significant interactions.

Keyword
If you've associated specific keywords with your contacts, these can be used as filtering criteria. This allows you to quickly locate contacts with shared attributes or themes, improving how you organize and manage customer interactions.

Campaign
Using the utm_campaign parameters from your call-tracking ad URLs, you can filter call data by specific campaigns. This feature enables a detailed analysis of each campaign’s performance, offering valuable insights into the effectiveness of your marketing efforts.

Landing Page
Refining your call data by the originating landing page gives you a clearer picture of which pages are generating the most calls and engagement, allowing for better optimization of your landing pages.

Referrer
This filter allows you to focus on calls that were referred by external sources, giving you insights into the effectiveness of your referral partnerships and which sources are driving the most customer engagement.