What's New
You can now bill your accounts a fixed rate for Conversation AI and Voice AI instead of only a markup on usage. For example, you can charge $0.50 for every message sent through Conversation AI — the same amount every time, no matter how much that message actually costs to process.
You choose the billing model — markup or fixed rate — separately for each product and account, and you can switch between them whenever you like.
Why It Matters
AI usage costs are based on tokens, which are hard to explain and even harder for your customers to estimate. A fixed rate means your customers see one simple, consistent price for AI usage — no surprises, no confusing math. That makes it much easier to explain the value of your AI products and close the sale.
Notes
- This is available at the product and account level — you can set a fixed rate for one AI product or account, and keep markup pricing on another.
- Markup-based billing is still fully supported if you prefer it.
- You're still billed based on actual usage on your end, so it's worth reviewing your own numbers to set a fixed rate that works for your margins.
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