Workflow Builder Walkthrough

Modified on Thu, 17 Oct at 10:21 AM

Infinite Canvas layout:
Use the "Fit to Screen" and "Zoom In/Zoom Out" buttons in the bottom left of the screen to control the view area. The Minimap in the bottom right shows the current position.

Infinite Canvas


Add New Trigger
Click on "Add New Trigger" button to open the Workflow Triggers list

Add New Trigger


Select a Trigger from the list and configure

Select a Trigger


Add New Action
Click on "+" button to open the Workflow Actions list

Add New Action


Select an Action from the list and configure

Select an Action


Stats View
Turn on the "Stats View" in the top left to view Email and SMS stats in the builder

Stats View


Open detailed statistics model by clicking on any of the stats data

Detailed Stats


Test Workflow
Click on the "Test Workflow" button in the top right

Test Workflow


Select a contact and click on "Run Test" to start testing the workflow

Run Test


Save Workflow
Click the "Save" button in the top right which indicates unsaved changes.

Save Workflow


Version History
View history of changes made by clicking on the history icon in the top right

Version History Icon

Version History


Draft/Publish
Publish workflow or switch back to Draft by switching the toggle on the top right

Draft/Publish


FAQs
Q1. What happens to contacts in my workflow if I set it to draft? Will they stay in the same step when I resume later?


Ans.
 If the contact is waiting on any of the waiting steps (wait, manual call, manual SMS, etc.), they would be on the same step when the workflow is resumed.


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