Outbound Calls using Dialer on Desktop Web App

1. Make sure that the microphone is allowed in the browser you are calling from

• To Turn on app permissions for your microphone in Windows 10
  
• To Control access to the microphone on Mac

2. Check if the microphone is allowed for the software web page on your browser:

• Click on the lock icon on the top right > Is microphone allowed?

3. Check if there are any Google extensions (VPN) that might block the call dialing.

• Or disable any VPN within the device.

4. Check if it works using the Google Chrome guest browser.

• You could try using the Guest browser of Google Chrome where there are no other extensions. Log in to the platform from the guest browser to make a call.

5. Edit the Twilio number - Outbound Call Timeout - Make sure it's more than 20 seconds so it will dial for longer.

6.  Try to log in to the platform on your mobile phone's browser (not the mobile app) and see if you can call from there using cellular data instead of the WiFi network.

• This will help determine if the issue is device-specific or WiFi-specific.

7. Check if the TwiML app's location ID is correct if the location is already using a Twilio account SID.

• Link to enter:
  https://api.yourplatform.com/twilio/create_application/<location_id>

FAQs

1. How can I change the microphone that I want to use for calling?
   Use the following links for more information, based on your system:
   • To Turn on app permissions for your microphone in Windows 10
   • To Control access to the microphone on Mac