Cold Email Inbound Setup Mailgun

By Default

If I mask the sender email like testing@gmail.com, the reply-to address will show as testing@replies.subdomain.com, and there's no way to change this. replies.subdomain.com is the Mailgun subdomain you set up for your account in the platform Settings -> Email Services. Only when the contact replies to the email sent from the software, will the replies show up in the Conversation tab. If the contact initiates an email to testing@replies.subdomain.com, replies won't show up in the Conversation if the domain is set up for more than one account.

Cold Email Inbound Setup

1. Set up Mailgun

We will set up agency.com / mg.agency.com with Mailgun.

• You can use the same Mailgun account for all accounts

E.g. If you have a domain like agency.com, you can set up a unique subdomain for each account like subaccountname.agency.com, so each account will have its own Mailgun subdomain set up to capture all email replies.

If your clients have their own domain, you can also set up a unique domain/subdomain for them. But if their main domain is already used for another email service, we will need to use a subdomain in this case.

That way, we will know which accounts to route the email to.

2. Make sure the Mailgun domain is configured for ONE account only

As long as there is only ONE account mapped to that Mailgun domain you just set up, it will route all inbound emails to that account.

Check the platform View > Settings > Email Services > Location Settings.

If you are using the same subdomain/domain for multiple accounts, we will not know which account to route the email replies to when the lead is emailing the reply-to email address directly instead of replying to the email sent from the software.

If you only configure the domain/subdomain for one account, but it's still not working, check if the same domain is configured in the Domain Services tab as well.

Please reach out to support if you recall that there might be a deleted account with the same Mailgun domain selected.

3. Test

If you set up domain.com, you can use testing@domain.com to capture incoming emails. So if the contact initiates the Conversation by sending an email to anything@domain.com, it will show up in the Conversation tab.

If you set up a subdomain like mg.domain.com, you can use anything@mg.domain.com to capture incoming emails.

FAQs

Does cold inbound email work with LC email?

Yes