Verifying Emails for Campaigns

To strengthen your brand’s security and maintain trust, we require that your "From" email address be verified before it can be used for email campaigns. This process guarantees that only authorized email addresses are utilized, reducing the risks of spoofing and unauthorized use. This guide explains the importance of email verification, the steps involved in the process, and provides answers to frequently asked questions, along with troubleshooting tips.

Situations Where Verification is Not Needed

There are specific circumstances where email verification is not required, such as:

• Domains offered through LC email services.

• Admin emails that have already been set up in the system.

Step-by-Step Guide to Verifying Your Email

To verify your email address for sending campaigns, follow these instructions:

1. Head to the Email Marketing tab, then either start a new campaign or choose an existing one.

2. Once you’ve finalized your email design and content, either send it immediately or schedule it for later.

3. In the sender section, enter the email address you intend to use for the campaign.

4. Click Verify Now to initiate the email verification process.

5. A One-Time Password (OTP) will be sent to the email address you provided. Check your inbox and input the 6-digit code into the verification box.

Once verification is successful, your email address will be approved for future campaigns.

You can also complete this process via the Campaign settings page by selecting the gear icon from the Campaign overview screen.

Within the Sender Email Verification section, click Verify an Email, enter the necessary address, and submit the OTP.

Complete the process by clicking Verify!

Common Questions About Email Verification

1. Why is verifying email addresses important?
   This process ensures that only approved users can send emails from your domain, thereby reducing unauthorized activity and protecting your brand’s credibility.

2. Are there situations where verification isn’t necessary?
   Yes, verification is not required for custom LC email domains or for location admin email addresses already configured in your settings.

Solutions for Common Issues

• Check Spam/Junk Folders: If you don’t receive the OTP, look for it in your spam or junk folder.

• Resend OTP: If the OTP doesn’t show up after some time, use the resend option.

By implementing these verification steps, you can ensure the security of your email campaigns, strengthen recipient trust, and uphold your brand’s reputation.