Modifying the Default Currency in Your CRM

Default Currency Configuration

By default, your CRM assigns a currency based on your company's location, as set in the Business Info section. For example, if your company is based in the United States, the default currency will be USD. This guide is particularly useful if you need to perform transactions in a currency other than the one automatically set.

Guide: Adjusting the Currency Type

If your business requires switching to a different currency, follow these simple steps. This process allows you to handle transactions in another currency:

1. Open Settings: Begin by navigating to the Settings menu within the CRM.

2. Access Business Info: Next, click on the Business Info option.

3. Modify Country: In the Business Physical Address section, locate the "Country" field. Use the dropdown to choose the country that corresponds to the currency you wish to apply.

4. Save Changes: Once you've chosen the new country, click on "Update Address" to confirm the change.

5. Log Out and Log Back In: After making the changes, log out of the CRM system and log back in to ensure the updated currency settings are applied.

Best Practices for Managing Multiple Currencies

If your business deals with multiple currencies, these tips will help you stay organized and avoid potential issues:

• The currency used when a product is initially created remains attached to that product, even if you later change the company's country setting.

• A single transaction cannot include charges in multiple currencies. Attempting to do so will result in an error.

• For easier management, create separate product entries for each currency you intend to use. For instance, name products like "Product A - USD" and "Product A - CAD" to distinguish between them clearly.

Common Questions and Troubleshooting

Q: What if I forget to log out after changing the currency?
A: If you don't log out and back in, the currency change might not be applied. This step ensures your CRM updates properly.

Q: Can I charge a customer in both USD and CAD within the same transaction?
A: No, the CRM system doesn't allow charging in multiple currencies within one transaction. You'll need to process each currency separately.