Guide to Configuring Automated Text Replies for Missed Calls

Phone Number Configuration

Before setting up the automated text response, ensure your account’s phone number is correctly added under the Phone Numbers section. This number will be used to send the automated text messages for missed calls.

Setting Up Automated Text Replies for Missed Calls

This feature allows you to automatically send a personalized text message to anyone who calls but doesn’t get through. Follow these steps to configure it:

1. Access the Feature: Navigate to the bottom right corner of your Business Profile, where you’ll find the option to set up the missed call text back feature.

2. Customize Your Message: Click on the feature to personalize the text message. You might want to include a prompt for additional information, provide details, or insert a link to schedule an appointment directly.

3. Activate the Feature: After tailoring your message, activate the feature to start sending automated texts.

Practical Applications

Consider a scenario where you're managing a busy salon and miss a call while attending to a client. The automated text reply could instantly send a message such as, "We’re sorry we missed your call! Need assistance or want to book an appointment? Reply here or book directly at [appointment link]." This quick follow-up helps maintain engagement and increases the likelihood of securing an appointment.

Troubleshooting and Tips

• Feature Not Functioning: Verify that your CRM account's phone number is set up correctly and that the automated text reply feature is activated.

• Customization Problems: If the text message isn’t sending as expected, review the message for any errors or formatting issues.

Common Questions

• Can the text message vary by time of day? Currently, the message is uniform regardless of the time. However, you can manually update the message to include time-specific details as needed.