This section provides a comprehensive analysis of SMS activities executed by an agent or CRM user.
The SMS section offers a detailed breakdown of text message activities, showcasing the total number and corresponding percentages for various SMS statuses, such as sent, delivered, clicked, and failed (undelivered) messages.
Sent Messages
The 'Sent' section displays the total number of text messages dispatched by a user within a specified time period, along with the percentage of SMS messages sent.
Delivered Messages
The 'Delivered' section reveals the total number of text messages that were successfully delivered to their intended recipients, as well as the percentage of delivered SMS messages.
Clicked Links
The 'Clicked' section provides the total number of recipients who interacted with the links included in the SMS by clicking on them, along with the percentage of clicked SMS messages.
Failed Messages
The 'Failed' section outlines the number of text messages that did not successfully reach the recipient's inbox. Monitoring this section helps identify potential issues and allows for corrective measures to improve the effectiveness of SMS campaigns.
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