Enhancing Payment Processing and Customer Value Insights

Overview of the Enhanced Payments and Customer LTV Feature

This newly introduced feature provides an all-encompassing solution for handling customer payments while offering valuable insights into their lifetime value (LTV). It is crafted to streamline the payment process, deliver in-depth views of customer transactions, and support strategic decisions based on customer value. Key highlights include:

• Comprehensive Payment Overview: Access an extensive payment history for each customer, giving you a clearer understanding of their transaction behaviors and their overall significance to your business.

• Instant Ad Hoc Billing: Charge customers directly from their profile page, enabling quick transactions without relying on external payment systems.

• Versatile Credit Card Management: Easily manage and utilize saved credit cards, improving the efficiency of phone transactions and immediate charges.

How to Leverage the New Feature

To fully benefit from this update, follow these straightforward instructions:

Accessing Customer Information:

1. Go to the contacts section via the left-hand navigation menu.

2. Select a contact by browsing through the smart lists.
   
   

Processing a Payment:

1. On the contact's detail page, locate the payments section and click "Charge Now."
   

2. Enter the amount, provide a description, select the preferred payment method, and then click "Confirm & Charge."
   
   

Reviewing Transactions:

1. From the left-hand navigation menu, go to the payments section.

2. Click on the transactions tab located in the upper menu.

3. Find the relevant contact, click the three dots, and select "View Transaction" to examine the details.
   
   

Practical Scenarios and Applications

This feature is particularly beneficial in situations where prompt payment processing is crucial, such as:

• Service-Based Businesses: For businesses offering services upon completion, this tool allows for immediate charging and confirmation of payment.

• Product Sales: When selling products over the phone, this feature enables businesses to process payments instantly without directing customers to third-party payment platforms.

• Consultations: Consultants can charge clients immediately after a session concludes, simplifying the payment process.

Troubleshooting and Frequently Asked Questions

• Q: What should I do if a customer's saved credit card fails? A: You can try charging a different saved card or reach out to the customer to resolve the issue and update their payment details.

• Q: How do I add a new credit card for a customer? A: Within the contact’s payment section, select "Add New Card" and follow the steps to securely store the customer's credit card information.