Communicating with clients via WhatsApp offers real-time interaction, low response times, and high visibility. WhatsApp serves as a blend of SMS texting and Facebook Messenger, making it an efficient tool for direct communication.
A key feature of WhatsApp is the ability to send bulk messages to contacts within the system, similar to sending an SMS. To initiate this process, navigate to the Smartlists tab under the Contacts section. Here, you can select the contacts you wish to message—either individually or by selecting all contacts at once.
Once you have selected your contacts, click the WhatsApp icon to access the message configuration settings.
In the message settings, choose the template you'd like to use, name the action for tracking purposes, and then click Confirm to begin sending your messages.
The system will distribute your WhatsApp messages in batches to the selected contacts, continuing this process until all contacts have received the message. You can track the progress of your bulk messaging by visiting the Bulk Actions tab and selecting the action name for detailed information.
That’s it! You're now ready to start sending bulk WhatsApp messages. For more details on setting up message templates, refer to our article on “Using WhatsApp Media Templates.”
? Note: Keep in mind that WhatsApp messages can only be sent within a 24-hour window after a contact has interacted with you. Additionally, ensure that your WhatsApp number does not exceed Meta's messaging limits when performing a bulk messaging action.
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