Supported Media Formats and File Size Limits

Accessing the Media Library

The Media Library is a centralized repository within your CRM that hosts your brand's media resources, making it easy to manage and access assets from anywhere. To access the Media Library, navigate to Sites (located in the left sidebar) > Media, or you can also access it through the Settings panel. This consolidation eliminates the need for a cluttered desktop and provides a streamlined way to organize and retrieve your resources.

Supported Media Formats and File Size Limits

Here’s a breakdown of the supported media formats and their respective file size limits within the Media Library:

Image Formats:

• PNG (.png)

• JPEG (.jpg, .jpeg, .jfif, .pjpeg, .pjp)

• TIFF/X-TIFF (.tif, .tiff)

• WEBP (.webp)

• SVG (.svg)

• ICON (.ico, .cur)

• GIF (.gif)

Document Formats:

• PDF (.pdf)

• Word Doc (.doc, .docx)

• Excel (.xls, .xlsx, .xlsm)

• PPT (.ppt, .pptx, .pptm)

• Text (.rtf, .txt)

Video Formats:

• AVI (.avi)

• QuickTime (.qt, .qtc, .mov, .moov)

• MP4 (.mp4)

• Ogg (.ogv)

• Windows Media Video (.wmv, .asf)

• WebM Video (.webm)

Audio Formats:

• AIFF (.aif, .aiff, .aifc)

• MIDI (.mid, .midi; audio/x-midi)

• Windows Audio (.wav; audio/x-wav)

• Ogg (.oga)

• WebM Audio (.weba)

• MPEG (.mp3)

Feature-Specific File Size Limits and Formats

Different CRM features have specific file size limits and support certain media formats:

Funnels:

• Videos: Up to 4GB

• Audio: Up to 100MB

• Images: Up to 100MB

• Files: Up to 100MB

Social Planner:

• Maximum File Size: 10MB

• Accepted Formats: PNG, JPEG, GIF

Memberships:

• Maximum File Size: 50MB

Forms & Surveys:

• Maximum File Size: 50MB

• Note: Add a File Upload custom field to allow contacts to share files.

Practical Applications and Use Cases

Leveraging the Media Library can significantly enhance your marketing and sales efforts. Here are some practical applications:

• Funnels: Use high-quality images and videos to create engaging landing pages.

• Social Planner: Schedule posts with eye-catching images and GIFs to improve social media engagement.

• Memberships: Enhance your membership site with downloadable resources, such as PDF guides or instructional videos.

• Forms & Surveys: Collect valuable information and feedback by allowing file uploads in surveys.

Troubleshooting and FAQs

What if my file exceeds the size limit?
Consider using compression tools to reduce the file size without significantly impacting quality.

Can I convert files to a supported format?
Yes, numerous online tools and software can convert files to compatible formats.