Configuring Spam Filters in Facebook Messenger

Guide to Automatically Managing Spam and Scam Messages in Facebook Messenger via Your CRM

Welcome to this detailed tutorial designed to assist you in setting up an automated system to filter and delete spam or scam messages received through Facebook Messenger using your CRM. This guide is crafted for users who manage Facebook business pages and are looking to maintain an organized inbox by removing unsolicited messages. Whether you're new to CRM tools or have some familiarity, this guide will provide step-by-step instructions for establishing an effective spam management system.

Introduction to Spam Management

Unwanted messages can clutter your inbox, making it challenging to focus on legitimate customer interactions. By configuring an automatic filter within your CRM, you can streamline your inbox, ensuring that only relevant communications reach you. This involves recognizing typical spam indicators, creating a workflow in your CRM, and determining the appropriate actions to handle these messages.

Preparing Your Facebook Page

Before you start setting up your CRM, it's important to configure your Facebook page settings to improve security and minimize spam.

• Access your Facebook page dashboard.
• Navigate to Settings, then select Messaging.
• Turn off Guest Mode to require users to log in before they can send messages or leave comments.
• For added security, consider enabling more stringent login requirements.

Building a Spam Management Workflow

The key to managing spam lies in creating a workflow within your CRM that can automatically detect and respond to spam messages based on predefined keywords.

Step 1: Access the Workflow Feature

• Log into your CRM account.
• Switch to the sub-account associated with your Facebook business page.
• Go to the Workflow section, which is vital for setting up automated processes.

Step 2: Create a New Workflow

• Opt to start from scratch to establish a new workflow.
• Add a trigger titled "Customer Reply" to initiate the workflow whenever a new message is received.

Step 3: Configure the Workflow Trigger

• Ensure the trigger is set specifically for Facebook Messenger messages.
• Save your trigger settings to proceed.

Step 4: Set Up Spam Detection

• Add a condition labeled "Scam Messages."
• Configure this condition to identify if incoming messages include certain spam-related keywords (e.g., "business opportunity," "meta support," "join now").
• Enter your selected spam keywords.

Step 5: Determine Actions for Spam Messages

• For messages flagged as spam, set the system to automatically delete the contact or block the sender.
• This will ensure that spam messages are promptly removed from your inbox.

Problem Solving and Common Questions 

Q: How can I prevent legitimate messages from being marked as spam? 
A: To minimize false positives, regularly review and refine your keyword list to ensure accurate filtering.

Q: Is it possible to apply this filter to other communication channels? 
A: Absolutely. This workflow can be customized for use with email, chat widgets, phone calls, and Instagram DMs by adjusting the trigger settings as needed.