Courses: Comment Management

Managing comments effectively is key to creating an interactive and orderly online learning environment. In this guide, we’ll walk you through how to enable, hide, and lock comments for your lessons within different product categories. We’ll also cover managing comment visibility and the steps to delete or restore comments. By mastering these features, you can maintain a well-structured and engaging commenting system for your courses.

Understanding Comment Features

• Enabled: The comment box will be visible, displaying existing comments and allowing students to add new ones.

• Hidden: The comment box and all existing comments will be hidden from view.

• Locked: Existing comments remain visible, but no new comments can be added by students.

Steps to Enable, Hide, and Lock Comments

1. Access Your Product Settings

   • Navigate to the "Products" tab.

   • Choose an existing product or create a new one.

2. 

3. Manage Comments

   • Click on the "Comments" section.

4. 

5. Control Comments for Categories

   • To manage comments across all lessons in a category, select the appropriate option—enable, hide, or lock—from the dropdown menu.

6. 

7. Control Comments for Specific Lessons

   • If you prefer to manage comments on a lesson-by-lesson basis, select the specific lessons within the category and choose whether to enable, hide, or lock comments for each.

8. 

Managing Comment Visibility

• Instructor Only: The comment is visible only to the course creator.

• Public: The comment is visible to both students and the course creator.

• User Selection: The user decides the visibility when posting a comment.

Centralized Comment Management

1. Access the Comments Manager

   • In the "Products" tab, open the Comments Manager to view and manage all comments across your courses.

2. 

Deleting and Restoring Comments

• Deleting a Comment: Locate the comment in the Comments Manager, select it, and click "Delete."
  

• Restoring a Deleted Comment: Go to the "Deleted" tab, find the comment you wish to restore, and click "Restore."
  

Frequently Asked Questions

Can I enable comments for individual lessons instead of an entire category?

• Yes, comments can be enabled for specific lessons within a category through the Comments section in the Products tab.

What happens to existing comments when I hide the comment box?

• Hiding the comment box will make existing comments invisible on the page.

Can students still view existing comments if the comment box is locked?

• Yes, students can see existing comments, but they won't be able to add new ones if the comment box is locked.

Troubleshooting Tips

• Comments Not Visible: Check that comments are not set to hidden and verify the visibility settings.

• Unable to Restore Deleted Comments: Ensure you are in the "Deleted" tab within the Comments Manager.

• Comment Visibility Issues: Double-check the visibility settings for each comment to ensure the correct option is selected.

By following this guide, you can keep your membership site’s comment section well-managed, contributing to a more engaging and organized learning environment.